专利名称：Automatic call distributor with prioritization发明人：Roger A. Sumner,Thomas S. Holtaway,John
P. Lenihan,Daniel F. Baker
申请号：US08/938040申请日：19970926公开号：US05857018A公开日：19990105
摘要：An automatic call distributor (ACD) for routing application, external position andinternal position telephone calls to one of a plurality of agents is disclosed. Prioritylevels of the different types of calls are selectively assigned for each individual agent andcan be changed as desired. When a plurality of incoming calls having different call typesare received concurrently for a particular agent, the call of the call type having thehighest priority as determined for the particular agent is connected to the particularagent first.
申请人：ROCKWELL INTERNATIONAL CORP.
代理机构：Welsh & Katz, Ltd.
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