I. 1-5 BBDAC 6-8 DDC
II. 1. How to be a good listener?
2. The worst listeners usually aren’t aware that their listening skills need some attention or improvement.
3. you are not concentrating on/focusing your mind on .
4. Don’t interrupt the speaker, for the speaker may be frustrated by the inability to finish a complete thought.
5. 如果你与讲话者有眼神交流，他会觉得你在全神贯注地听他讲话。
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